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Support agent

Tidio Lyro review

Lyro is Tidio's AI support agent for small online businesses. It answers customer questions in live chat from your help content, alongside Tidio's chat, ticketing and Flows automations.

Published · Updated . Facts checked November 12, 2026.

Fit by business size
  • Small business7.5
  • Mid-size company—
  • Enterprise—

Is Tidio Lyro worth it?

It depends on your size and the job. Tidio Lyro is worth it if you run a small online store and mainly want website chat answered automatically, cheaply. Its best placement is #9 of 25 in our small business ranking. It's built for small businesses, not mid-size companies or enterprises. On the downside, support only. Consider Crevio instead if you run a small business and want one agent to answer customers, follow up on leads, market and handle admin without building workflows. Price: from $24.17/mo, as of November 2026.

Jobs it takes on2 of 10 fully
  • Answers customers: yesSupport
  • Finds and follows up with leads: noSales
  • Writes and posts marketing: partlyMarketing
  • Handles email and calendar: noInbox
  • Takes and makes phone calls: noPhone
  • Back office: reports, docs, data: noAdmin
  • Runs on a schedule or trigger: yesRuns alone
  • Asks before risky actions: noApprovals
  • Connects to hundreds of apps: partlyApps
  • API or MCP access: noAPI/MCP

Tidio Lyro screenshots

tidio.comScreenshot of the Tidio Lyro homepage
Tidio Lyro homepage, captured November 12, 2026
tidio.comScreenshot of the Tidio Lyro pricing page
Tidio Lyro pricing page, captured November 12, 2026

Our verdict

Lyro is the easiest and cheapest way for a small store to put an AI agent on its website chat. Setup takes minutes and there's a real free tier. It's a support agent only, and its conversation quotas are small at the entry price.

Choose Tidio Lyro if you run a small online store and mainly want website chat answered automatically, cheaply.

Where it ranks

Where it's strong

  • Live on your site chat in minutes
  • Real free tier
  • Cheap entry price
  • Built for small online stores

Where it falls short

  • Support only
  • Small conversation quotas at entry level
  • Pay-per-resolution only on the top plan
  • Few integrations beyond ecommerce

How it scored

Base scores

Used in every size ranking, each with its own weights.

Does the work7.0
Reach5.0
Setup9.0
Control7.0
Value8.5
Trust7.0
Enterprise readiness5.0

Customer support: 7.2

Resolution quality7.0
Helpdesk depth7.0
Channels6.0
Pricing model8.0
Setup9.0
Trust7.0
Does the work:
Once set up, does the agent finish real jobs on its own, on a schedule or when something happens, or does it wait to be prompted?
Reach:
How many of a business's jobs and tools it can reach: customers, inbox, phone, sales, marketing, back office and other apps.
Setup:
Can a non-technical person get it working from a plain-English description, without building flows, hiring a developer or a services team?
Control:
Approvals before risky actions, logs of what it did, spending limits, and how reliably it does the job the same way twice.
Value:
What you pay for the work you get, counting usage charges, seats, onboarding fees and minimum contracts.
Trust:
Refunds, data handling, the company behind it, and what public reviews say.
Enterprise readiness:
SSO, role-based admin, audit logs, compliance certifications, data residency and procurement terms a large company expects.

Tidio Lyro pricing

PlanMonthlyBilled yearlyIncludes
FreeFree/moFree/mo50 conversations, 10 seats; first 50 Lyro conversations free (one time)
Starter$29/mo$24.17/mo100 billable conversations
Growth$59/mo$49.17/moFrom 250 conversations
Lyro AI Agent$39/mo$32.50/moFrom 50 Lyro conversations/mo, 7-day trial

Prices as of November 2026, in US dollars before tax unless noted, from tidio.com or the sources below, checked November 12, 2026. Prices change; check before you buy.

Tidio Lyro alternatives

  • Crevio Small businesses that want one agent to handle customers, marketing and admin.Tidio Lyro vs Crevio
  • Intercom Fin Businesses with real support volume that want resolutions, not just replies.
  • Zendesk AI agents Support teams that need a full helpdesk plus AI agents in one place.
  • Gorgias AI Agent Ecommerce stores that want AI answering order and return questions.
  • Freshdesk Freddy AI Budget-conscious support teams that want a helpdesk with an AI agent.

See all Tidio Lyro alternatives

Sources