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Support agent

Gorgias AI Agent review

Gorgias is a helpdesk built for ecommerce stores, with an AI Agent that answers order, shipping and return questions using store data from Shopify and other platforms.

Published · Updated . Facts checked November 12, 2026.

Fit by business size
  • Small business7.3
  • Mid-size company7.0
  • Enterprise—

Is Gorgias AI Agent worth it?

It depends on your size and the job. Gorgias AI Agent is worth it if you run an online store, especially on Shopify, and most tickets are about orders, shipping and returns. Its best placement is #3 of 13 in our customer support ranking. It's built for small businesses and mid-size companies, not enterprises. On the downside, aI interactions also count as tickets. Consider Intercom Fin instead if customer support is your biggest workload and you want an agent that resolves tickets and only charges when it does. Price: from $10/mo, as of November 2026.

Jobs it takes on4 of 10 fully
  • Answers customers: yesSupport
  • Finds and follows up with leads: partlySales
  • Writes and posts marketing: partlyMarketing
  • Handles email and calendar: partlyInbox
  • Takes and makes phone calls: partlyPhone
  • Back office: reports, docs, data: noAdmin
  • Runs on a schedule or trigger: yesRuns alone
  • Asks before risky actions: yesApprovals
  • Connects to hundreds of apps: partlyApps
  • API or MCP access: yesAPI/MCP

Our verdict

For online stores, Gorgias is the most practical support agent: it knows orders and returns, sits inside a helpdesk made for ecommerce, and publishes its prices. Costs climb because each AI interaction also counts as a ticket.

Choose Gorgias AI Agent if you run an online store, especially on Shopify, and most tickets are about orders, shipping and returns.

Where it ranks

Where it's strong

  • Built for ecommerce support
  • Uses order data to resolve tickets
  • Published prices
  • Cheap entry plan

Where it falls short

  • AI interactions also count as tickets
  • Ecommerce-specific
  • Costs rise quickly with volume
  • Pricing page showed two different price sets

How it scored

Base scores

Used in every size ranking, each with its own weights.

Does the work7.5
Reach6.0
Setup8.0
Control7.5
Value7.0
Trust7.5
Enterprise readiness6.5

Customer support: 7.8

Resolution quality8.0
Helpdesk depth8.5
Channels7.0
Pricing model7.5
Setup8.0
Trust7.5
Does the work:
Once set up, does the agent finish real jobs on its own, on a schedule or when something happens, or does it wait to be prompted?
Reach:
How many of a business's jobs and tools it can reach: customers, inbox, phone, sales, marketing, back office and other apps.
Setup:
Can a non-technical person get it working from a plain-English description, without building flows, hiring a developer or a services team?
Control:
Approvals before risky actions, logs of what it did, spending limits, and how reliably it does the job the same way twice.
Value:
What you pay for the work you get, counting usage charges, seats, onboarding fees and minimum contracts.
Trust:
Refunds, data handling, the company behind it, and what public reviews say.
Enterprise readiness:
SSO, role-based admin, audit logs, compliance certifications, data residency and procurement terms a large company expects.

Gorgias AI Agent pricing

PlanMonthlyBilled yearlyIncludes
Starter$10/mon/a50 tickets/mo
Basic$60/mo$50/mo300 tickets/mo
Pro$360/mo$300/mo2,000 tickets/mo
AI Agentn/an/a$0.90 to $1.00 per automated interaction

Prices as of November 2026, in US dollars before tax unless noted, from gorgias.com or the sources below, checked November 12, 2026. Prices change; check before you buy.

Gorgias AI Agent alternatives

See all Gorgias AI Agent alternatives

Sources