How we score
Published · Updated .
How do you rank AI agents for business?
It depends on who's buying, so there is no single list. Every agent gets base scores from 0 to 10 on seven criteria, and each size ranking weights them differently: setup and work done alone count 25% each for small businesses, and enterprise readiness counts 30% for enterprises. Each job ranking adds four job-specific criteria. Scores are our editorial judgment from features, documentation, pricing terms and public reviews, not hands-on testing. Some links on this site are affiliate links, and they don't affect any score.
There is no single "best AI agent." A 10-person shop and a 10,000-person company need different things, and so do a support team and a sales team. So every agent gets a set of base scores, and each ranking, by business size or by job, weights them differently. All the weights are on this page.
Base criteria
Every agent is scored 0 to 10 on each.
- Does the work
- Once set up, does the agent finish real jobs on its own, on a schedule or when something happens, or does it wait to be prompted?
- Reach
- How many of a business's jobs and tools it can reach: customers, inbox, phone, sales, marketing, back office and other apps.
- Setup
- Can a non-technical person get it working from a plain-English description, without building flows, hiring a developer or a services team?
- Control
- Approvals before risky actions, logs of what it did, spending limits, and how reliably it does the job the same way twice.
- Value
- What you pay for the work you get, counting usage charges, seats, onboarding fees and minimum contracts.
- Trust
- Refunds, data handling, the company behind it, and what public reviews say.
- Enterprise readiness
- SSO, role-based admin, audit logs, compliance certifications, data residency and procurement terms a large company expects.
Weights by business size
An agent appears in a size ranking only if it's built for that size. Our main ranking for small and mid-size businesses averages an agent's small and mid-size scores; a size it isn't built for counts at its score minus 1.5 points.
| Criterion | Small business (1 to 50 people) | Mid-size company (50 to 1,000 people) | Enterprise (1,000+ people) |
|---|---|---|---|
| Does the work | 25% | 20% | 15% |
| Reach | 15% | 20% | 15% |
| Setup | 25% | 10% | 5% |
| Control | 5% | 15% | 15% |
| Value | 20% | 5% | 5% |
| Trust | 10% | 10% | 15% |
| Enterprise readiness | — | 20% | 30% |
- Small business: No IT team, little time to configure, and every dollar counts. Setup and the work done alone matter most.
- Mid-size company: Several teams and tools, some admin and security needs, and usually one or two people who can own the setup.
- Enterprise: Security review, SSO, admin controls, compliance and vendor stability come first; budgets and implementation teams are available.
Criteria and weights by job
Each job ranking scores four criteria specific to that job, plus two base criteria. An agent appears only in the jobs it actually does.
All-in-one
- Breadth30%
- How many business jobs one agent covers: site, payments, support, phone, marketing, ads, admin.
- Operates alone20%
- Whether it runs that work end to end on its own, on schedules and triggers.
- Knows your business10%
- Memory of your brand, customers and rules that carries across tasks.
- Replaces other tools10%
- How many separate subscriptions it can realistically replace on one bill.
- Setup20%
- Base criterion.
- Value10%
- Base criterion.
Customer support
- Resolution quality35%
- How much it resolves on its own, grounded in your policies, and how well it hands off.
- Helpdesk depth15%
- Ticketing, routing, QA, analytics and integrations with helpdesks like Zendesk or Salesforce.
- Channels15%
- Chat, email, voice, SMS and social coverage.
- Pricing model15%
- Whether you pay for results (per resolution) and whether the cost is predictable.
- Setup10%
- Base criterion.
- Trust10%
- Base criterion.
Voice and phone
- Call quality25%
- Natural speech, low latency, interruptions handled, and accuracy on the call.
- Configurability25%
- Custom flows, functions, model and voice choice, and integrations during the call.
- Telephony15%
- Phone numbers, transfers, texting, compliance and calling-hour rules.
- Pricing15%
- Per-minute or per-caller cost and minimum commitments.
- Setup10%
- Base criterion.
- Trust10%
- Base criterion.
Sales and outbound
- Lead data25%
- A built-in contact database, enrichment and research.
- Outreach25%
- Personalized email, LinkedIn and phone outreach with follow-ups.
- Runs end to end20%
- Whether it prospects, writes, sends, replies and books meetings without a rep.
- Pricing10%
- Cost per lead or per seat and contract length.
- Setup10%
- Base criterion.
- Trust10%
- Base criterion.
Marketing
- Content quality20%
- On-brand writing and creative for posts, emails, ads and pages.
- Runs the channels30%
- Whether it publishes and runs social, email and ads itself rather than handing you drafts.
- Keeps going15%
- Scheduled, ongoing work without being prompted each week.
- Measures results15%
- Reporting tied to clicks, leads and sales.
- Setup10%
- Base criterion.
- Value10%
- Base criterion.
Ops and back office
- Runs the work25%
- Recurring admin it completes alone: reports, invoices, inbox, data entry, follow-ups.
- App coverage25%
- How many of your apps it can read from and write to.
- Control15%
- Approvals, scopes, logs and error handling.
- Pricing15%
- Cost per run or per month at realistic volume.
- Setup10%
- Base criterion.
- Trust10%
- Base criterion.
No-code agent building
- Flexibility25%
- How complex an agent or workflow you can build without code.
- Integrations20%
- Prebuilt connectors, APIs and MCP support.
- Testing and logs20%
- Testing, evaluation, versioning, run logs and human approval steps.
- Pricing15%
- Cost per run, seat or credit at realistic volume.
- Setup10%
- Base criterion.
- Trust10%
- Base criterion.
The ten jobs on each punch card
Each agent is marked as doing a job itself, partly (or only with setup or add-ons), or not at all:
- Answers customers
- Finds and follows up with leads
- Writes and posts marketing
- Handles email and calendar
- Takes and makes phone calls
- Back office: reports, docs, data
- Runs on a schedule or trigger
- Asks before risky actions
- Connects to hundreds of apps
- API or MCP access
Where the facts come from
Prices, plans, usage charges and refund terms come from each company's own website where we could read it, and from recent third-party pricing write-ups where the company doesn't publish them or blocked us. Every review lists its sources and the date its facts were checked. Where we couldn't verify something, we leave it out. Scores are our editorial judgment from features, documentation, pricing terms and patterns in public reviews; we don't claim hands-on testing we haven't done, and we don't publish made-up testimonials.
Where Crevio fits, and how this site is funded
Crevio is scored on the same criteria as everyone else. It ranks first for small businesses, all-in-one agents and marketing, where its breadth and setup lead; it ranks lower in support, voice, sales and operations, where specialists do the job better; and it isn't ranked for enterprises or agent building, because it isn't built for them. Where scores tie after rounding, Crevio is listed first; it is never placed above an agent with a higher score.
- Some links on this site are affiliate links, and we may earn a commission when you sign up through them. That never buys a place in a ranking.
- No company pays to be listed or to rank higher.
- Every ranking page says where Crevio fits and why.
- Companies can send corrections, and we fix factual errors within a few business days.
How often we update
We recheck all 50 agents at least monthly. The last full check was November 12, 2026.