8.2/10
Better than Retell AI if you have developers and want maximum control over models, voices and phone providers.
Vapi gives developers the most control over voice agents, with any model, voice and phone provider. It's built for developers; the costs are a stack of components, and compliance add-ons are pricey.
- Small business—
- Mid-size company7.4
- Enterprise7.6

- Support
- Sales
- Marketing
- Inbox
- Phone
- Admin
- Runs alone
- Approvals
- Apps
- API/MCP
Where it's strong
- Most configurable voice platform
- Bring any model or phone provider
- Models passed through at cost
- Compliance options
Where it falls short
- Developer-only
- Many cost components
- HIPAA add-on is expensive
- Voice only
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