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Best AI Business Agents

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Enterprise agent platform

Kore.ai review

Kore.ai is an enterprise agent platform for customer service, employee service and process automation, sold mostly through annual contracts and cloud marketplaces.

Published · Updated . Facts checked November 12, 2026.

Fit by business size
  • Small business—
  • Mid-size company—
  • Enterprise7.5

Is Kore.ai worth it?

It depends on your size and the job. Kore.ai is worth it if you run a large contact center and want one platform for voice and chat automation. Its best placement is #6 of 12 in our voice and phone ranking. It's built for enterprises, not small businesses or mid-size companies. On the downside, no public pricing. Consider Retell AI instead if you have someone who can build a custom voice agent and want high call quality at transparent per-minute prices. Price: custom pricing, as of November 2026.

Jobs it takes on7 of 10 fully
  • Answers customers: yesSupport
  • Finds and follows up with leads: noSales
  • Writes and posts marketing: noMarketing
  • Handles email and calendar: partlyInbox
  • Takes and makes phone calls: yesPhone
  • Back office: reports, docs, data: yesAdmin
  • Runs on a schedule or trigger: yesRuns alone
  • Asks before risky actions: yesApprovals
  • Connects to hundreds of apps: yesApps
  • API or MCP access: yesAPI/MCP

Kore.ai screenshots

kore.aiScreenshot of the Kore.ai homepage
Kore.ai homepage, captured November 12, 2026

Our verdict

Kore.ai is a capable enterprise platform for contact-center and service automation across voice and chat. There's no public rate card, and contracts carry substantial fixed fees.

Choose Kore.ai if you run a large contact center and want one platform for voice and chat automation.

Where it ranks

Where it's strong

  • Voice and chat contact-center automation
  • Enterprise controls
  • Prebuilt industry agents
  • Available through cloud marketplaces

Where it falls short

  • No public pricing
  • High fixed fees
  • Complex setup
  • Not for small teams

How it scored

Base scores

Used in every size ranking, each with its own weights.

Does the work7.5
Reach7.5
Setup3.5
Control8.5
Value4.0
Trust7.0
Enterprise readiness8.5

Customer support: 7.1

Resolution quality8.0
Helpdesk depth7.0
Channels8.5
Pricing model6.0
Setup3.5
Trust7.0

Voice and phone: 7.2

Call quality8.0
Configurability8.0
Telephony8.0
Pricing6.0
Setup3.5
Trust7.0

No-code agent building: 7.3

Flexibility9.0
Integrations7.5
Testing and logs9.0
Pricing4.5
Setup3.5
Trust7.0
Does the work:
Once set up, does the agent finish real jobs on its own, on a schedule or when something happens, or does it wait to be prompted?
Reach:
How many of a business's jobs and tools it can reach: customers, inbox, phone, sales, marketing, back office and other apps.
Setup:
Can a non-technical person get it working from a plain-English description, without building flows, hiring a developer or a services team?
Control:
Approvals before risky actions, logs of what it did, spending limits, and how reliably it does the job the same way twice.
Value:
What you pay for the work you get, counting usage charges, seats, onboarding fees and minimum contracts.
Trust:
Refunds, data handling, the company behind it, and what public reviews say.
Enterprise readiness:
SSO, role-based admin, audit logs, compliance certifications, data residency and procurement terms a large company expects.

Kore.ai pricing

PlanMonthlyBilled yearlyIncludes
Enterprisen/an/aAnnual contracts; marketplace listing shows about $0.20 per session plus fixed fees

Prices as of November 2026, in US dollars before tax unless noted, from kore.ai or the sources below, checked November 12, 2026. Prices change; check before you buy.

Kore.ai alternatives

  • Salesforce Agentforce Companies already on Salesforce that want agents across service, sales and operations.
  • Decagon Large companies automating high-volume support across chat, email and voice.
  • Sierra Large consumer brands automating customer experience across chat and voice.
  • Zapier Agents Businesses already on Zapier that want AI steps across their apps.
  • Intercom Fin Businesses with real support volume that want resolutions, not just replies.

See all Kore.ai alternatives

Sources