The best Salesforce Agentforce alternatives

Better than Salesforce Agentforce if customer support is your biggest workload and you want an agent that resolves tickets and only charges when it does.

Fin is the most proven AI support agent available to smaller teams, with outcome-based pricing that only charges when it resolves something. It does one job, support, and does it well. It won't market, sell or run your back office.

Better than Salesforce Agentforce if you need a mature helpdesk with ticketing, routing and analytics, plus AI agents that resolve requests.

Zendesk pairs a full helpdesk with AI agents and per-resolution pricing, which makes it the safest choice for support teams that need ticketing, routing and analytics as much as automation. Seats plus resolutions plus Copilot add up.

Better than Salesforce Agentforce if you run an online store, especially on Shopify, and most tickets are about orders, shipping and returns.

For online stores, Gorgias is the most practical support agent: it knows orders and returns, sits inside a helpdesk made for ecommerce, and publishes its prices. Costs climb because each AI interaction also counts as a ticket.

Better than Salesforce Agentforce if your marketing and sales already run on HubSpot and you want agents that use that CRM data.

For companies already on HubSpot, Breeze agents add support, prospecting and content work on top of the best SMB-to-mid-market CRM. You need Professional-tier hubs for the main agents, with onboarding fees, so the entry cost is high for a small business.

Better than Salesforce Agentforce if you want a full helpdesk with AI at lower seat prices and can watch resolution rates.

Freshdesk is the value pick for teams that want a full helpdesk with an AI agent at lower seat prices than Zendesk. You pay per session whether or not it resolves anything, so watch your resolution rate.

Better than Salesforce Agentforce if you're a large consumer brand and want a premium customer experience agent priced on outcomes.

Sierra is among the best AI agents for customer experience at large brands, with outcome-based pricing and strong voice. It's enterprise-only: no public pricing, no free trial, and reported contracts run well into six figures.

Better than Salesforce Agentforce if you're a large company with heavy support volume and a budget for an enterprise contract.

Decagon is among the most capable support agents on the market, but it's built and priced for large companies: there's no public pricing, reported contracts run to six figures, and you still need a separate helpdesk for your human agents.

Better than Salesforce Agentforce if you run a small business and want one agent to answer customers, follow up on leads, market and handle admin without building workflows.

For a small business, Crevio does the most work with the least setup. It fully covers nine of the ten jobs we track, more than any other agent here, from support and the phone line to marketing and back office, and it starts from a plain-English description of your business rather than a flow you have to build. It asks before consequential actions and keeps a record of what it did. The tradeoffs are usage-based credits, a 2.5% fee on sales you take through it, and a smaller review footprint than the big automation platforms.